Sales and Telesales Level 2 Apprenticeship

This apprenticeship develops the knowledge and skills needed to sell products and services in the right way and to the right customers. It is a hands-on approach to helping the apprentice to develop a range of selling skills which are appropriate across all sectors.

Selling face to face

Selling by telephone (inbound)

Selling by telephone (outbound)

Generating and qualifying sales leads

Meeting customers’ after-sales needs

Obtaining and analysing sales-related information

Buyer behaviour in sales situations

This course is assessed through observation, underpinning knowledge questions and the development of a portfolio of

evidence to demonstrate the competence element of the apprenticeship and the completion of the technical certificate.

Employee Rights and Responsibilities (ERR) is covered by the technical certificate element and Personal Learning and Thinking Skills (PLTS) is covered by the mandatory units of the competency element

Many apprenticeships do not have formal entry requirements other than you must be working in an appropriate job. Call us for details of the entry requirements of the apprenticeship you’re interested in. East Riding College does advertise some apprenticeships with a job attached on behalf of employers. Go to www.eastridingcollege.ac.uk/apps for details

Learners can confidently progress at their own pace through Level two to three in Sales; these also form part of the Sales

apprenticeship therefore they may wish to complete the Level two and three VRQs in Sales. Additionally learners may opt to enrol on a complementary programme offered by City & Guilds such as Business and Administration, Marketing, Customer Service, ITQ, Finance, Management and Team Leading.