Retail Team Leader Level 3 Apprenticeship

Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail team leaders gain the most of their team on a day to day basis, ensuring they are fully trained and work effectively and to the best of their ability.

Knowledge units:

Understand customer service

Understand retail selling process

Understand how teams and individuals effect business

Maintain Health & Safety

Understand retail Law

Security and loss prevention

Handling of payments

Control, receipt and storage of stock

Promoting sales

Skills units:

Monitor customers

Work with team

Achieve targets

Communication

Advise team of targets

Maximise sales opportunities

Support team

Coordinate team work

Behaviours and Attitude:

Demonstrate integrity

Take ownership

Show personal commitment

Adapt and embrace new technology

Three stages:

On Programme- including off the job training and assessment

Gateway Assessment –Discussion between employer and provider to agree if learner is ready for end assessment

End Point Assessment-Is made up of 4 elements

Knowledge test-structured interview-assessment of portfolio of evidence-professional discussion relating to CPD activity

You would have experience in working in an operational role within the industry to start on this apprenticeship standard

Progression to Level Four Retail Manager Apprenticeship.