Level Two Customer Service Practitioner Apprenticeship

East Riding College

Flemingate Centre, Armstrong Way, Beverley, HU17 0GH

Apprenticeship

Level 2

Please note - For this apprenticeship you will need to find an employer to give you a placement, the provider may help you with finding one.

Available start dates

Tuesday, 01 September 2020

Flexible Start Dates

East Riding College (Bridlington Campus)

Full time

Daytime/working hours

Available start dates

Monday, 07 September 2020

Flexible start dates

East Riding College (Beverley Campus)

Full time

Daytime/working hours

Course Summary

Suitable for those wishing to act as first point of contact for delivery of high quality products and services for their company. Delivery may be at company premises, digitally or through visiting customers.

Course Details

Developing self to achieving targets and goals
Recognition of regulations and legislation within own organisation
Principles of business
Contribute to a customer focused experience
Provide customer service
Manage customer expectations

Optional Units:

Working in a sales environment
Working in an administrative environment
Working in a contact centre environment
Customer service principles
Working in a retail environment
Social media in a work environment

How will it be delivered and assessed?

Achievement of the course is dependent on passing the end point assessment. The end point assessment will consist of an apprentice showcase, practical observation and professional discussion.

Entry requirements

No prior qualifications required.

Your next steps...

Level 3 Customer Service Specilaist Apprenticeship.

For more courses like this, check our courses page.