Level 2 - Customer Service Practitioner Apprenticeship

This apprenticeship is for individuals working within an office-based customer service environment. The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation.

You will learn how your actions influence the customer experience and how to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

You may be the first point of contact and work in the private, public, or charity sector.

During this course you will learn a full range of skills that you will need in your role including -

regulations and legislation

interpersonal skills

communication

influencing skills

personal organisation

dealing with customer conflict and challenge

reflection and self-development

ICT including using the company’s bespoke packages

All apprenticeship standards are required to have an end-point assessment that is carried out by an independent organisation. Apprentices must pass the end-point assessment in order to achieve the apprenticeship certificate.

The end-point assessment for the Customer Service Practitioner involves the following:

Practical Observation

Professional Discussion

Portfolio (report or presentation)

You need to be aged 16 years and over

GCSE Grade (D/3) and above in maths and English (or equivalent). If you do not have these grades then call or email to discuss

You need to be employed to start this course, If you are not employed then we can help look for an employer

Listed below are some potential career pathways once you have completed your apprenticeship with us:

Customer Service Assistant

Customer Service Administrator

Customer Service Advisor

Client Relations Associate

Receptionist