Customer Service - Principles of Customer Service Level 2

This course introduces you to the field of customer service - the procedures, practices and legislation. You will also explore and consider your own needs and support that you require in order to make the progress within customer service roles. You will consider how organisations make customers aware of their products and services, and learn how to provide excellent customer service by meeting the needs and expectations of the customer.

Benefits of Study:

No need to attend college, work from home at a pace that suits you

Achieve a nationally recognised Level 2 qualification

Further your personal and professional development

Available at no cost

Receive support and guidance from a dedicated team of qualified assessors/tutors

Study will enhance your personal and professional skills

The student will learn through the support of relevant materials for the course, with a knowledgeable tutor providing advice and guidance on the course content.

Units:

Principles of customer service and delivery

Understand customers

Understand employer organisations

Understand how to communicate with customers

Understand how to handle customer information

Understand how to resolve problems and deliver customer service to challenging customers

Understand how to develop customer relationships

The course is delivered via distance learning, supported by a range of interactive online resources. Work is assessed by the tutor throughout the programme from induction to completion.

No specific entry requirements, however good written English is desirable.

You may wish to complete another distance learning course such as Principles of Business Administration. Apprenticeship Routes: Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist.