Course Summary
This apprenticeship aims to develop the skills and knowledge of people working in customer service roles such as administrative assistant, bank or building society customer adviser, bar staff or manager, business adviser, conference and banqueting assistant or manager, and contact centre operator.
Course Details
Improving the customer relationship Applying risk assessment to customer service Processing customer service complaints Promoting continuous improvement Leading a team to improve customer service
How will it be delivered and assessed?
This course is assessed through observation, underpinning knowledge questions and the development of a portfolio of evidence to demonstrate competence for the NVQ element of the apprenticeship and assignments for the technical certificate element. There is also a requirement to complete the following elements: Employee Rights and Responsibilities workbook and the Personal Learning and Thinking Skills.
Entry requirements
You should have a relevant level two qualification and be in appropriate employment.
Your next steps...
You could progress onto higher education, an NVQ level four or a foundation degree. You could also progress to the Level Three NVQ in Customer Service or the Level Four NVQ in Management.
Additional information
For more courses like this, check our courses page.
