Labour Market Information (LMI)
More about the sector or industry you want to work in.
Events
June 17, 2026
17:00pm - 19:00pm
Business - Understanding Retail Operations
Heart of Yorkshire Education Group
Margaret Street, Wakefield, West Yorkshire, WF1 2DH
Available start dates
Available start dates
Course Summary
This course is designed for those who are currently working in retail or are looking for employment in the retail sector. This course you will develop sector specific knowledge in areas such as customer service, the selling processes within retail and much more.
This course is a fully online course, where you can complete your work around your current commitment.
Course Details
Some of the units you will study include:
Understanding Customer Service in the Retail Sector
Understanding the Retail Selling Process
How individuals and teams contribute to the effectiveness of a retail business
How a retail business maintains health and safety on its premises
Understanding retail consumer law
How to deal with customer queries and complaints in a retail environment
How will it be delivered and assessed?
The course is delivered via distance learning, supported by a range of interactive online resources. Work is assessed by the tutor throughout the course from induction to completion.
Entry requirements
No specific entry requirements, however good written English is desirable.
Additional information
For more courses like this, check our courses page.
