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ITQ Apprentice

Kingston upon Hull City Council

An exciting opportunity for an apprentice to be the first point of contact for learners entering the centre has become available at Hull Training and Adult Education. There is an opportunity to gain extensive experience from being involved in working with a wide range of people and supporting a variety of teams.

Apprenticeship Summary

Weekly wage £136.90
Working Week Monday - Friday. Shifts TBC by employer. Total hours per week: 37.00
Duration 13 months
Date Posted 15 Aug 2018
Possible Start Date 10 Sep 2018
Apprenticeship Level Intermediate Level Apprenticeship

The BBC Learning and Information Centre based at Queens Gardens, Hull is a central point for learners coming into centre for recruitment, classes and events.  The apprentice is responsible for greeting and directing learners as they come into the centre and providing information to members of the public who wish to find out more about the service.

The role is varied, but typical duties will include:

  • Greeting and directing visitors as they come into the centre
  • Logging members of the public onto public computers, ensuring the computer policy is followed
  • Dealing with customer queries, answering where possible and referring to the appropriate person where necessary
  • Utilising Microsoft Office suite for general administrative tasks
  • Producing marketing material using Adobe Software
  • Supporting with Marketing Events and Promotions

Requirements and prospects

Desired skills

  • Literacy skills 
  • Numeracy skills
  • Ability to listen and communicate; to receive, understand and convey information and ideas effectively to others
  • Strong attention to detail and ability to check own work for accuracy
  • Computer literacy including a good understanding of Microsoft and Adobe Packages
  • Strong organisational skills and ability to multi-task

Personal qualities

  • Confident manner dealing with people in person and on the phone
  • Excellent customer services skills
  • Ability to work accurately and pay attention to detail
  • Self- motivating and able to work independently, as well as working and contributing to a team
  • Polite and well-mannered

Desired qualifications

  • Working knowledge of Microsoft Office
  • Maths and English GCSE at C or above or equivalents

Future prospects

  • Potential future job opportunities for the successful candidate

Things to consider

Please consider transportation and how you will get to the workplace and may be required to work on a number of sites or attend events.

Training provider

  • IT Application Specialist level 2
  • Functional Skills in ICT – level 2 (if GCSE A-C is not already achieved)
  • Functional Skills maths level 2 (if GCSE A-C is not already achieved)
  • Functional Skills English level 2 (if GCSE A-C is not already achieved)
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

Hull Training and Adult Education delivers a range of qualifications including apprenticeships as well as an array of Adult Education Courses. The BBC Learning and Information Centre is a central centre used for running learner assessments and group sessions.

Apprenticeship framework
IT Application Specialis

Training Provider

Kingston upon Hull City Council

Queens Court, Dock Street, Hull HU1 3RH

IT Application Specialist

Get in touch

Would you like to ask us a question about this vacancy?

Marilyn Lines

01482 615236

Employer Details

Kingston upon Hull City Council

Queens Court, Dock Street, Hull HU1 3RH

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