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Hospitality Services Diploma Level 2

York College

Sim Balk Lane, York, YO23 2BB

Other Regulated/Accredited Qualification
Level 2
Leisure, Travel and Tourism

Course Summary

This qualification is aimed at students who want to work in a wide range of hospitality and catering businesses covering a range of duties in their role which may combine food preparation, food service and non-food duties, such as front of house or accommodation functions. This qualification will provide the knowledge and practical skills to work within the hospitality sector front facing roles (Bar Person, Food Service, Team Member) or professional cookery roles. It covers a range of essential skills that will enable the student to gain confidence in delivering a high level of service and product to all customers in a range of environments.

Course Details

Units include:

• Customer Service in Hospitality
• Food Safety in Catering
• Health and Safety in Catering and Hospitality
• Team Working in Hospitality

Plus a range of optional units covering:

• Food and Beverage Service Skills
• Providing Reception Service Skills
• Professional Cookery Skills
• Handling Payments and Maintaining Payment Points
• Events Planning and Coordination

There will be the opportunity to retake GCSE English and Maths (working towards grade 4) within this study programme.

How will it be delivered?

Attendance is full-time. Your studies will be across three to four full days per week in College. These will be mainly workshop (kitchen or restaurant) based but you will also experience formal classroom learning. Part of your development will involve working within our commercial restaurant and interacting with both internal and external customers. Your attendance in College may involve evening sessions within the commercial restaurant environment. All of your sessions will be college based with 20% in the classroom and 80% undertaking practical activities in our RWE (realistic working environment). Our methods of delivery will include student focused learning and formal teaching sessions, accompanied by workshops, tutorials, some independent studies, problem solving and work-based learning.

Competence based assessment through a portfolio of evidence and underpinning knowledge questions. Practical assessment will be ongoing in our industrial kitchens and commercial restaurant.

Entry requirements

3 or 4 GCSE subjects at grade 3 ideally including English and Maths.

Your next steps...

You could progress on to Level 2 Pâtisserie & Confectionery; Level 3 Professional Cookery; Level 3 Advanced Professional Cookery or Pâtisserie & Confectionery; or Hospitality Supervision and Leadership courses, depending on progress and achievement at Level 2. Potential job occupations include Catering/Restaurant Member, Contract Chef/Cook, Bartender, Food and Beverage Attendant, Receptionist and Housekeeper.

Additional information

For more courses like this, check our courses page.