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HYA Training Limited

Retailer Apprenticeship - Level 2 (New Standard)

HYA Training Limited

Hi-Tech House, Hi- Tech Park, Goulton Street, Hull, HU3 4DD

Apprenticeship
Level 2
ST0327
Retail and Commercial Enterprise

Course Summary

The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till.

Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Therefore, retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase. They can work in a variety of shops and other retail establishments: small boutiques, large high street chains, supermarkets and well-known department stores are just some examples.

More specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments for example in telephone, on-line and mail order retail. Regardless of the type of products and services being sold, a wide representation of employers from across the retail industry have defined this standard and agreed that the knowledge, skills and behaviours that apprentices must have to do their job are the same.

Course Details

This apprenticeship qualification will cover a large amount of retail disciplines, combined with an external assessment to certify qualification

How will it be delivered?

You will be learning on the job, whilst taking a set amount of hours per week to progress through your study work.

One of HYA's specialist assessors will visit you in your place of work to set you with new work, and to feedback on work previously submitted.

The qualification is internally assessed by centre staff and externally verified by the awarding body.

You will also undertake a mandatory End-Point-Assessment (EPA) which is evaluated by an external party. This is a practical appraisal of the skills and knowledge you have developed whilst on the job.

Entry requirements

There are no formal entry requirements, however some employers prefer GCSE C / 4 / or above for Maths & English

Where a retailer has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment.

This apprenticeship course can also be used to 'upskill' existing employees who are already in full time work.

Your next steps...

Apprentices completing this qualification will often proceed to full time employment within their assigned workplace

Additional information


For more courses like this, check our courses page.