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HYA Training Limited

Retail Team Leader Apprenticeship - Level 3 (New Standard)

HYA Training Limited

Hi-Tech House, Hi- Tech Park, Goulton Street, Hull, HU3 4DD

Apprenticeship
Level 3
ST0326
Retail and Commercial Enterprise

Course Summary

Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures.

Course Details

Retail team leaders gain the most of their team on a day to day basis, ensuring they are fully trained and work effectively and to the best of their ability.

How will it be delivered?

You will be learning on the job, whilst taking a set amount of hours per week to progress through your study work.

One of HYA's specialist assessors will visit you in your place of work to set you with new work, and to feedback on work previously submitted.

The qualification is internally assessed by centre staff and externally verified by the awarding body.

You will also undertake a mandatory End-Point-Assessment (EPA) which is evaluated by an external party. This is a practical appraisal of the skills and knowledge you have developed whilst on the job.

Entry requirements

There are no formal entry requirements, however some employers prefer GCSE C / 4 / or above for Maths & English

Your next steps...

Apprentices completing this qualification will often proceed to full time employment within their assigned workplace


For more courses like this, check our courses page.