Click on any image to enlarge.
Labour Market Information (LMI)
More about the sector or industry you want to work in.
Level Three Customer Service Specialist Apprenticeship
Flemingate Centre, Armstrong Way, Beverley, HU17 0GH
- Developing self
- Customer service legislation, regulation, policies and procedures
- Effective team working
- Brand, image and reputation
- Business knowledge and understanding in a customer service environment
- Specialist customer service knowledge and skills
- Handling and resolving complex customer service issues
- Improvement to customer service delivery
- Team leading
- Retail operations
- Planning and implementation of a sales campaign (s)
- Marketing management
- Use of social media in own organisation
- Project management
- Coaching and mentoring
How will it be delivered?
- Work based project supported by an interview
- Practical observation with Q&A
- Professional discussion supported by a portfolio of evidence
Your next steps...
For more courses like this, check our courses page.